You may be currently experiencing some problems accessing your Membrain account.
Unfortunately, our hosting provider is observing technical problems that are resulting in some customers being unable to connect to Membrain.
We're sorry for this inconvenience. As we learn more, we will keep you updated here.
LATEST UPDATES, NOV 8
Issue Summary: On Nov 8, 8.13am GMT, some of our customers experienced issues accessing Membrain. We now understand the source of the issue to be a malfunction in a UPS battery pack at our Hosting Providers site. This malfunction caused a power outage and a redundancy failure, resulting in loss of access to some of our customers.
By 10.31am GMT, access had been restored for all affected customers.
Thank you very much for your patience while we worked through this. Please reach out to us at support@membrain.com if you have any queries or feedback.
11.45 GMT - We've verified the actual duration of this issue to be between 8.13am and 10.31am GMT. The timestamps of these updates have been edited to reflect this. We'll be back with a summary of this issue shortly.
10.31 GMT - Access is gradually being restored, with all customers now able to log in to Membrain. Some email services remain unavailable, and work is continuing to bring everything online.
10.08 GMT - Technicians are onsite, working to fix the problem and find the root cause.
9.30 GMT - We are currently working with our hosting provider to find the root cause of the problem and restore access to Membrain as soon as possible.
Thank you for your patience. We do apologize for any disruption this is causing.
If you have any queries or would like to discuss this, please contact us on our Customer Support line in Sweden +46 8 446 888 82 or US +1 646 741 2797.
The Customer Success Team
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