The best customer experiences are built around personalized connection that flows easily across channels.
The most productive customer support teams operate within sophisticated and flexible software where they can adapt quickly to anything thrown their way.Hello Zendesk Integration. Where happy customers are kept happy by happy and productive support teams. Now account managers can easily and quickly compare important information about a customer from one beautiful dashboard. No longer needing to jump between the CRM and Zendesk, within seconds, they can follow the rabbit trail of questions raised when managing accounts, directly inside Membrain.
Questions like:
- What type of support ticket is this?
- What is the status of said support ticket?
- Are the number of tickets in this account going up or down?
- Has the company grown?
Something else to get really excited about are the dashboards you can build to spot trends. Easy to build. Easy to use. Easy to understand. Since the integration allows for a full sync between Membrain and Zendesk, you can see graphs side by side. This can increase efficiency for managers in planning and organizing internal resources by allowing them to track ticket trends by week, by person or by priority.
This integration becomes even more powerful when paired with our Account Growth module. Account managers can quickly get an overview on the health of an account to provide those quick answers needed in quarterly meetings. Salespeople also have a better idea of the right time to contact a customer by quickly filtering in the activity stream to see the latest Zendesk tickets. More visibility between departments, keeping the dreaded silo working to a minimum, can I get a moo, moo?
Why Integrate:
- Insane collaboration between account managers and customer support teams. From complicated issues to simple ones, the view is 360, with just a click, click, click.
- Save money on unnecessary Zendesk licenses. Account managers no longer need their own access to Zendesk as they can see all the magic directly inside Membrain.
- Keep track of important issues for your most important customers.
Keeping your customers happy starts with connected communication across any channel. The key to pulling off these conversational experiences that are consistent and scalable is tech that allows for sophisticated, seamless support.
With this integration, taking your customer success to a strategic level is no longer a want, but a choice. Why not start now? You can read how to set it up here.
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