Membrain is currently experiencing performance issues, with some customers unable to connect for periods of time this morning.
Monday, April 27th - 3.30pm - Update
Information from our Internet Service Provider confirms they experienced a power related service outage between 10.40 and 11.28, resulting in a loss of access to Membrain for our customers.
No data was lost during this downtime, and all customers have been contacted to ensure continued access.
Monday, April 27th - 11.45am - Update
All customers are now confirmed up and running, with all services returning to normal. Work continues to investigate and understand what caused this issue.
We will keep you posted.
Monday, April 27th - 11.30am - Update
Services are being restored as we speak, with most customers affected now able to access Membrain again.
We do still have some customers still experiencing log in issues, and are doing all we can to ensure services are restored asap.
More updates to come as we have them.
Monday, April 27th - 10.40am
We are currently working with our ISP to find the root cause of the problem,
and are doing all we can to resume normal access to Membrain as soon as possible.
Thank you for your patience while we work to resolve this problem, we sincerely apologize for any disruption this may cause.
Once we have more details of the situation, we will post an update here.
Kindest regards,
Brenda
Customer Success Team
+46 8 446 888 82
