If you strive to become more customer-centric, then you're going to love our latest Add-On. A ticket management system that lives at the heart of Membrain.
Our integrated "Tickets" Add-On works alongside Membrains CRM and core Modules - Prospecting, Active Pipeline, and Account Growth. It consolidates all customer inquiries and support requests into a central place and offers a unique, 360-degree view of your customer's journey.
Learn more about our latest Add-On Module - Tickets
With centralized customer data at everyone's fingertips, your Sales Teams, Account Managers, and Customer Success/Support Teams can leverage a comprehensive view of the customer's history. This opens up access to vital information at a glance and enables a collaborative approach toward achieving higher customer satisfaction.
Here are just a few powerful Membrain features that can be used with Tickets:
Customized Processes using Membrains process tools to guide your team through issue resolution, including automated events, health alerts, and internal notifications
Email templates and snippets to ensure all communication is on-point while keeping your team efficient
Content Hub to serve up relevant information to share with your customer at each step of ticket management
Ticket Management Analysis - Dashboards to give high-level insights, as well as detailed Graphs and Timeline Views in Account Growth to easily track Tickets on an Account basis
Read more about Tickets in our Help Center, and if you're interested in learning more about how this Add-On can help you take Customer Experience to the next level, reach out to us at support@membrain.com for a walkthrough.
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