Tickets Tickets
Tickets Redefined

With Tickets we bring the customer experience into the heart of Membrain

NOTE: Tickets is offered as a standalone license for customers already using Membrain Prospecting, Active Pipeline or Account Growth.

Experience Membrain's process-power with Tickets and take Customer Experience to the next level

Get a 360-degree view of customers and enhance internal alignment with centralized customer data. Stay on top of tickets like never before and benefit from Membrains easy to use Process & Collaboration capabilities to ensure your team delivers in the best possible way.

Tickets Screen Remake

 

See All Your Tickets In One Place With a Shared Inbox

Get an unparalleled overview of your Tickets using the shared inbox. Email requests are automatically converted into actionable tickets for your entire team to see. Tickets are automatically mapped to the relevant Companies & Contacts in Membrain.

Inbox

Customizable Steps & Stages

Customize your own stages and steps in order to help reinforce the right behaviors and eliminate bad practices.

Multiple Processes

The flexibility to have completely different approaches for different industries or product lines.

Automated Events

Use automatic triggers to replace manual work and give your team the freedom to focus on doing more things that create value.

Speech bubbles

Streamline Communication

Use Membrains powerful Snippets and Templates in combination with a shared outgoing email channel to ensure consistent and on-point communication.

Prioritization

Use the priority feature to ensure your tickets are given the appropriate level of attention.

Advanced Rules System

Provide clear guidance to your team at every turn with helpful and actionable alerts on open tickets.

Content in Context

Help ensure you share the right information  with the ability to capture knowledge and push it to your team at the right time in their process.

And More Icon-Plus-FilledWorks Alongside These Tools

Content Hub

Works hand-in-hand with the Content Hub to deliver the right content to your team exactly when they need it.

Dashboards

Unlock new perspectives and surface the deep insights your team needs to resolve Tickets smarter and faster.

Membrain Forms

Use Membrain Forms to capture Tickets directly from your website or intranet by simply embedding a form.

Account Growth

Tickets appear directly in Account Growth Graphs and the Timeline, giving you clear visibility into every request at the account level.

Ticketing - Features at a Glance

Customizable Ticket Processes

Shared Ticket Inbox

Execute Consistently With a Guiding Process

Leverage Automation for Automatic Assignment and Escalation

Easily Customizable Rules to Ensure Consistent Touches

Email Templates and Snippets for Consistent Messaging

Comprehensive Mobile App

Integrated Email Composer

Integrated Tasks and Calendar

Custom Fields

Customizable Views and Filters

Automated Data Imports and Exports

Automatic Email Replies

Built in Collaboration Tools

Sales Enablement at Your Fingertips

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Tickets - FAQ

What is Membrain Tickets?

Membrain Tickets is a powerful workflow tool designed for Customer Success teams to manage recurring, customer-facing requests like onboarding, support escalations, and renewals. It brings structure and clarity to your operations by replacing scattered email threads and disconnected tools with a shared, process-based system.

Who is Membrain Tickets for?

Membrain Tickets is purpose-built for Customer Success and cross-functional teams working in complex B2B environments. It’s ideal for organizations that need better visibility and alignment between departments handling customer requests, without relying on a help desk or traditional IT-centric ticketing system.

How does Membrain Tickets help us support our customers better?

It eliminates internal friction. With Membrain Tickets, your Customer Success teams gain complete visibility into open requests, ensure follow-through across functions, and never drop the ball on critical tasks. It aligns everyone around clearly defined processes, so your customers get a consistent, high-quality experience every time.

What problems does Membrain Tickets solve?

Membrain Tickets solves the chaos of managing customer requests outside the sales pipeline. It tackles internal misalignment, lack of follow-up, and siloed communication by giving teams a shared, structured way to handle recurring tasks like onboarding, contract renewals, and support issues. No more guessing who owns what, everything is tracked, visible, and aligned to your processes.

Can Tickets replace a help desk or project management tool?

Yes! For companies that already use Membrain as their sales tool, Membrain Tickets is a smarter alternative. Unlike generic help desk or project tools, it’s built specifically for complex B2B environments. It ensures teams follow defined processes, stay aligned, and deliver a cohesive customer experience, without adding yet another system to the stack.

Membrain Is CRM and Sales Enablement Combined. When HOW You Sell Matters!

A three-time Top Sales CRM winner, a Top Sales Tool for five years straight and named the Top Sales Enablement Technology three years in a row. Membrain is the only software named as a G2 Crowd High Performer in each of the CRM, Sales Performance Management, Sales Coaching and Sales Enablement categories.

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