RESOLVED: Membrain is back online

The service disruption affecting access to Membrain has now been resolved, and the platform is operating normally again.

Our team is currently conducting a full investigation to understand exactly what caused the outage, with initial indications suggesting a power distribution issue. We are gathering information, reviewing the sequence of events, and documenting both the immediate actions taken and all preventive measures required.

We know that reliability is critical to your business, and we sincerely apologize for the inconvenience and disruption this incident may have caused.

We will share a comprehensive incident report as soon as our investigation is complete.

Thank you for your patience and understanding.

Membrain Access Disruption - June 12th

We are really sorry to inform you that you currently may be experiencing problems accessing your Membrain account. Unfortunately, a large segment of our customers are currently affected by an access disruption, making Membrain unavailable.  

Our technical team is, right this moment, working hard to identify and fix the issue as fast as humanly possible.

We're truly sorry for this inconvenience and any inconvenience this may cause. As we learn more, we will keep you updated below. 

We have confirmed that Membrain is currently unavailable for many of our customers. We are actively troubleshooting and are working to restoring availability as quickly as possible.

We've all been there. Toggling between screens, mentally piecing together where your prospects actually stand, trying to figure out which process needs attention right now. It's the kind of friction that eats into selling time and makes coaching conversations harder than they need to be. 

Thats why we've introduced the "Prospecting Overview".

The new Overview view mode gives you a high-level snapshot of your entire prospecting efforts, organized by process and packed with the metrics that matter.

Here's what you'll see at a glance:

• New: Prospects added in the last 14 days
• Open: Active prospects, complete with health indicators
• Progress: Movement over the past 14 days
• Activity: Recent or upcoming engagement (14-day window)
• Outcomes: Qualified, disqualified, and converted prospects (30-day view)

Each process displays its owners, so you know exactly who's driving what. And every metric is clickable so you can drill into any bucket to see up to 100 prospects in that category, ready for review or action.

Why This Matters

Whether you're a rep trying to prioritize your day or a manager looking for more insights on overall prospecting efforts, the Prospecting Overview surfaces what you need immediately:

• Which prospecting processes are generating the most new opportunities?
• Where are prospects becoming inactive or stalled?
• Which teams are creating the most momentum?
• Are qualification rates improving or declining?
• Where should managers focus coaching efforts?

It's the difference between hoping you're focused on the right things and knowing you are.

Built for Clarity

We designed this view because prospecting shouldn't feel like archaeology. Your pipeline health, activity patterns, and conversion signals should be visible the moment you need them, without having to dig to find them.

The Overview is available now. Head into Prospecting, switch your View settings to Overview Mode (or simply go to the newly added Overview Tab), and see your entire prospecting efforts come into focus.

Creating personalized, relevant sales emails at scale has always been difficult. Until now.  With this latest Insight Engine update, you can now embed AI-generated prompts directly inside your email templates allowing Membrain to dynamically generate personalized messaging automatically when the email is loaded.

That means sales teams can create outreach that feels more relevant and human, without manually rewriting every message. 

What’s New?

• Personalization tokens
• Content Hub items
• Standard template content

When the template is opened manually or through an Automation, Insight Engine generates the AI-driven content in real time.

And whats more, Embedded AI Prompts work in Automations and Manual email composition when loading templates, giving teams the flexibility to improve personalization across both one-to-one outreach and scalable sales sequences.

Excited to give it a try?

Here are just a few ideas that you can start working with today:

• Personalized opening paragraphs based on the customer or opportunity
• Follow-up summaries after meetings or calls
• Tailored value propositions by industry or role
• Suggested next steps based on deal stage
• Prospecting emails that feel less templated and more authentic

We hope you enjoy these new AI-powered email capabilities and the new ways they help your team create more meaningful conversations at scale. 

Searching in a CRM should feel effortless. But too often, finding the right project, company, or stakeholder means digging through broad results, retyping the same searches, or trying to remember exactly where something lives.

This update is designed to change that with the introduction of Search Scope Filters and Recent Search History for Membrains Global Search. 

Search Smarter with Search Scope Filters

Not every search needs to look everywhere. Sometimes you know exactly what you’re trying to find, you just need a faster way to narrow in on it. A new multi-select filter directly inside Global Search, allows you to choose exactly where you want to search before you even hit enter.

You can now quickly scope searches across:

• Prospects, Sales Projects, Account Growth Projects
• Tickets or Flow Projects
• Companies & Contacts

And the best part? Membrain remembers your preferred search scopes between sessions, so the experience becomes more personalised the more you use it.

Jump Back Into Recent Searches Instantly

We’ve also made it much easier to revisit the searches you use most often.

Global Search now includes a Recent Searches dropdown that gives you instant access to your last 10 searches. Simply open the dropdown, select a recent search, and Membrain immediately reruns it for you.

It’s a small change that removes a surprising amount of friction from everyday work, especially if you are constantly moving between accounts, projects, and conversations throughout the day.

We hope these new search improvements help you move through Membrain faster, find the right information more easily, and spend less time navigating, so you can stay focused on more important things. 

Your CRM is only as valuable as the quality of the data inside it.

But keeping company and contact information accurate has traditionally meant a lot of manual effort, usually by opening records one by one, chasing missing details, and relying on teams to remember to update data at the right time. 

This latest update changes that completely.

With new Batch Enrichment capabilities and powerful Enrichment Automations, Membrain now makes it dramatically easier to keep your sales data fresh, complete, and actionable. Both automatically and at scale.

Batch Enrich Companies and Contacts in Seconds

Need to refresh firmographic data before a campaign? Preparing account lists for outreach? Cleaning up stale records across your Projects pipeline?

Now, with Batch Enrichment, you can update multiple records in just a few clicks directly from your
List Views. Once enrichment is triggered, processing runs asynchronously in the background, allowing users to continue working while updates are completed automatically.

Enrich Directly from Projects

We’ve also brought enrichment directly into Project List Views.

From Prospects, Sales Projects, or Account Growth Projects, you can now bulk enrich related companies and contacts without opening each project individually.

Automation That Keeps Your Data Fresh

Perhaps the biggest leap forward in this release is the introduction of Enrichment through Automations.

Enrichment is no longer something teams have to remember to do manually. It can now happen automatically as part of your workflows.

Sales Operations teams can add an “Enrich” Automation Step to automatically update company and contact information behind the scenes using your configured external data provider through Insight Engine.

This opens the door to incredibly powerful workflows:

• Automatically enrich new prospects when they enter the pipeline
• Keep stakeholder information updated throughout active Projects
• Ensure contact records are continuously maintained without manual intervention
  
  

By combining automation with scalable enrichment workflows, Membrain helps ensure your sales organisation is always working from the best possible information. And when your data gets smarter automatically, your team can focus on what really matters: building relationships and winning deals. 

Introducing Comments in Projects: a new way to bring conversations directly to the Project level, making discussions easier to access and collaboration more seamless across the entire team. 

The result is faster collaboration, clearer context, and better teamwork throughout the lifecycle of every Project.

A Dedicated Space for Project Collaboration

Projects now include a brand new Comments option directly in the top toolbar, giving teams a simple and consistent way to access discussions related to the project.

Instead of needing to locate a specific activity, task, or object to leave a comment on, you can now start conversations directly from the Project itself. This creates a more natural way for teams to collaborate around ongoing work, decisions, blockers, updates, and alignment.

Quickly See and Join Active Discussions

Clicking the new Comments button opens a dedicated dialog showing all active comment threads connected to the Project. To help teams focus on relevant conversations, any thread with activity in the last 30 days is surfaced automatically. Each thread includes clear contextual information so you can quickly understand what’s being discussed before opening it. From there, you can:

• Open existing threads to read or reply, using @ to mention and notify a colleague
• Continue conversations without leaving the dialog you're in
• Quickly identify active discussions across the Project and join the conversation
• Start entirely new Project-level conversations
  
  

Read more about Comments in our Help Center, and look out for the new Comments button in a project today and give it a try! 

We’ve made some meaningful improvements to how you build and manage AI prompts inside The Insight Engine. 

The prompt creation experience is now cleaner and more structured, making it easier to control how your inputs are processed.

Drag and Drop Capability

With a new drag and drop capability, you can organise the various context you add in a deliberate order, which directly impacts the quality and relevance of the output. This gives you far more control over how insights are generated. 

With Contexts, you decide exactly what information goes into your AI prompt.
Easily select things like:

• Your specific instructions 
• Process Information like Process Progress, Data Fields, Stakeholder information and Recent Activity
• Additional context from The Messaging Center and The Content Hub
• And a broader Websearch if required

Sub Prompts

This release also introduces Sub Prompts. A concept that allows you layer your prompts and introduce additional prompts making it easier to standardise logic, experiment with variations, and build more sophisticated AI-driven workflows without starting from scratch each time.

Want to learn more about how to build powerful AI Prompts in Membrain?
Read our helpful article on Best Practices, or check out our e-Learning courses to help get you up get the most out of AI Prompts in Membrain instantly.

In this newest update, we’re bringing richer, real-time visual insights directly into the heart of Membrain, giving you instant clarity on pipeline health, prospect activity, and performance trends. Combined with some new and powerful tools, this update is all about turning data into decisive action faster than ever. 

Turn Data Into Decisions At a Glance

We understand that Sales leaders don’t have time to dig through reports. You need to see what's happening, instantly. That’s exactly what these new visual insights deliver.

1. Prospect Overview: Spot Trends Before They Become Problems

Right at the top of the Prospects Overview Insights, you’ll now find dynamic graphs that bring your prospecting activity to life.

* Track new prospects added over the last 30 days
* Instantly see how many are currently open
* Understand qualification trends with a combined view of qualified and disqualified prospects

2. Sales Project Overview: Real-Time Pipeline Intelligence

With new analytics at the top of the Sales Project Overview Insights, you can:

* Monitor how your pipeline is growing over time
* Understand the true value of your weighted pipeline
* Track wins and spot performance trends as they happen

Get more granularity, effortlessly

With the new “Show All” capability, you can expand any Insight Category into a fully filtered list view in a single click. This new option offers a seamless path from high-level insight to detailed action, helping you make real progress on the things that matter most.

Need help with this update? Reach out to your Customer Success Advocate or email us at support@membrain.com, and we'll be happy to help. 

As the Membrain platform continues to evolve, so should the way you interact with your data. So today, we're rolling out a new, more intuitive way to navigate Membrain, making it easier than ever to find what you need and stay focused on what matters. 

Introducing Tabs - Key Views at your fingertips

Views have been an integral part of Membrain for years, but they've always felt a little out of reach. With the introduction of Tabs you can now seamlessly switch between the Views that are most important to you, with a single click. By making Favorited, Pinned, and Default views easily accessible, we're helping you spend less time searching for key information, and more time acting on what matters.

What exactly is a View?
A View is a saved configuration (often in a List) that defines how your data is displayed, allowing you to focus on specific information for the task at hand. It brings together filters, sorting, grouping, and visible fields into a single, tailored perspective. With multiple Views, you can quickly switch contexts without losing time on configuration.

The new Tab functionality shows a selection of the following Views:

• Favourited - Views you have marked as your personal favourite
• Pinned - Views pinned by your Admin to show information important to your organisation
• Default - Views created by Membrain to highlight useful key concepts

And with the Navigator now just a click away, you can seamlessly manage all your Views, and easily access your recently visited Projects, in a heartbeat.

View Settings - Redesigned for Speed and Clarity

We’ve also taken a closer look at how you configure your Views, and simplified it.

View Settings and Filters are now combined into a single, inline component, positioned conveniently on the right side of each View. This keeps everything you need within reach, in one place:

• Quick access to Sort, Group, and View Mode
• A clear and logical way to apply filters
• The ability to collapse sections while keeping key controls accessible

Even when minimized, key controls remain accessible, allowing you to adjust your View without losing context.

Learn more!

There's plenty of information on both these updates and other capabilities over on our Help Center, go check them out!

 We hope you enjoy these updates to how you work in Membrain, and as always, we'd love to hear your feedback. Email support@membrain.com if you'd like to share your thoughts, have questions or would like a walkthrough.

The Insight Engine is here. And you, our Customers, got the first look.

Last Friday, we officially unveiled the Insight Engine in our launch webinar. If you were there live, thank you for being part of it. If not, you haven’t missed your chance - watch the full recording below.

Don't miss our "Try it" or "Buy it" offer!

Along side the launch, we also announced an Early Bird Offer, only available to existing customers, and running throughout the month of April.

Book a time with us today to take advantage of this limited time offer. 

What exactly is the Insight Engine?

Insight Engine is an AI-powered sales intelligence layer built into Membrain that guides B2B sales behavior using real execution data. It analyzes your sales process, methodology, activities, stakeholder engagement, and outcomes to deliver contextual, actionable insights directly inside your workflow.

Insight Engine is built on three pillars: Data Enrichment, Membrain AI, and Proactive Insights.

As an existing Membrain customer, what does this mean for you?

AI is only as good as the context it understands. And for B2B sales organizations, there is no better context than Membrain. You’ve already done the work. You’ve spent time building structured Prospects, Sales Projects, and Account Growth Projects. You’ve defined your processes. Captured your best practices. Tracked your customer interactions.

For you, the Insight Engine doesn’t start from zero. It starts from your reality.  

The Insight Engine is now available for purchase, and once enabled, becomes available throughout Membrain, embedded directly into the workflows where your sales teams already work.

Ready to discover Membrain's Insight Engine? Head on over to our website - Insight Engine to learn more, or reach out to your Customer Success Advocate or support@membrain.com to start the conversation.

Join us on March 27 for a webinar on how this proactive sales ally can provide you with actionable insights. Register here.