Make calls, schedule meetings, and collaborate with ease with improved productivity tools

Update on December 18, 2022 by Ryan Chartrau

If you're anything like us, you’ve got a long list of things to do today and not enough time to do them. You’re trying your best, but no matter how many items you cross off, the list is still growing somehow, like the weeds in your vegetable patch.

There are only 24 hours in the day, and you can’t imagine finishing everything on time. You need help... until you log into Membrain and find your productivity tools have gotten a major upgrade.

Calling made easy

⚡ Your calling interface has been improved, significantly reducing the number of clicks required to cycle through contacts, including those with multiple phone numbers. 

⚡ If those contacts aren't picking up (or you spot that they are in a time zone outside of business hours) you can now select another contact to call straight from the project step. When every second counts, even the smallest details can save you time.

Scheduling made easy

⚡ And speaking of calendar management, you now have the ability to see everyone on the team's local time before scheduling a meeting. Your colleagues will love you for this. 

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Collaborating made easy

⚡ Also, if one of your meetings goes awry for some reason, you can now send a cry for help to your teammates in the comments section via Membrain's mobile app - Membrain Go. You'll be able to pop out for an extra cup of coffee while remaining focused on your work.

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So keep calm, partner. With the support of your coworkers (and Membrain), you’re going to get through this list in no time. If you manage to finish ahead of schedule, by the way, we’d love to hear what you think about these additions, as well as any other ideas you have for improvements! 

Introducing Membrain Automations

Update on November 28, 2022 by Brenda McDonald

We are proud to announce the launch of Membrain Automations - a brand new tool that helps save time by automating tasks, allowing your team to focus on what's important.

Automations can perform a sequence of Steps for a given item in Membrain. They can execute across Membrain's platform to take care of tasks on a Company, Contact, Prospect, Sales Project or Account Growth Project.

They are also versatile, allowing you to enroll an item in Automation manually one by one, in batch, from a process step or via an automated process event, or use automatic enrollment criterias.

There are so many ways Automations can help Membrain work smarter for you and your team. Here are a few ideas on how you can use Automations:


⚡  Automatic Prospect Assignment
Use conditional steps and randomization to automatically assign Prospects based on any number of factors such as territory, prospect size, product interest and more.

⚡  Automatically Archive or Renew Account Growth Projects
If you run Account Growth Project on a year-to-year basis you can easily setup an automation to close down last year and set up a new one for the next.

⚡  Data Clean-Up And Categorization
Leverage automations to set data based on existing data points. Eg. set a more easily filterable NPS Category based on an NPS score field.

⚡  Automate Email Flows
Use automations with Wait steps and Email steps to send customizable email
sequences to your Contacts.

 

"Remember, with great power comes great responsibility"

We're excited to have Membrains Automations live and available to our customers, but also want to stress that it is a very powerful tool and should be used with care and consideration. If you're keen to learn more about what Automations can do for you, please reach out to our Customer Success team at support@membrain.com and we will enable it for you and walk you through it.

In the meantime, if you'd like to learn more about how Automations work or get some more ideas and inspiration on how you can use them in your business workflows, go ahead and check out our Help Center Article - Automations - An Introduction 

 

Add depth to your writing with Emoji's and Rich Text Fields ✌️

Update on November 28, 2022 by Ryan Chartrau
 

If you've ever struggled to get your point across online, you’re not alone.

So much of how we talk to each other these days is through writing, like emails, texts, blog posts, and so on. But when you type, you can't rely on your face or voice to show how you really feel, and in situations where words could be taken the wrong way, even skilled communicators can fall short.

That’s why we’ve now added emojis to email in Membrain. If a picture is worth a thousand words, then an emoji must be worth at least that many characters.

 

And besides being a fun way to make emails stand out in a crowded inbox, they can help:

  • Communicate across cultural boundaries
  • Give dull messages more personality
  • Break up long strings of text into smaller pieces

But we didn’t stop there. In addition to emojis, we've also introduced a new Rich Text field option to various places throughout Membrain, so you can now enter formatting, colors, bulleted and numbered lists, separators, and information panels. Use bold, italic, and underlined text to create a more engaging tone, or use styles and media to really capture the attention of your audience.

No matter how you do it though, we hope you'll have fun making your Membrain instance more exciting and engaging than ever before!

 

Do more from your mobile with process steps for Membrain Go

Update on November 5, 2022 by Brenda McDonald

Membrain's mobile app is a powerful tool for anyone who finds themselves on the road, out of the office, or just away from the keyboard for a while. And as we move to a more mobile, flexible world, we've focused on making Membrain Go more functional, so you can do even more with Membrain in your pocket.

Screenshot_20221105-001306 (1)Since its launch, we've been adding more functionality and usability to Membrain Go. Simple things we now take for granted - like replying to emails, adding a note, or looking up a contact's phone number - are fast becoming the basic, but reliable, elements of Membrain's mobile app.

 

A few weeks back we added customized views to Membrain Go to make working in Membrain Go more like the Desktop version, and this newest update is no different! It's now possible to complete steps within a project itself, move it forward in the process and closer to completion, and make real progress while on the go. 

 

So whether you're a Manager checking in on your favorite Dashboard, or a Sales Professional keeping things up to date, we feel sure you’re going to love executing your sales strategy from the comfort of your mobile device. Why not download Membrain Go and give it a try for yourself?

 

Get more from Membrain Forms with hidden fields, default values & more

Update on November 5, 2022 by Brenda McDonald

Membrain's in-built Forms feature is quickly becoming Sales & Marketing teams' best friend. Using Membrain Forms on your website to generate new prospects from visitors is an immensely powerful tool, especially in today's uncertain market.

 

With this in mind, we've added some new capabilities to Membrain Forms, so you can get more information into Membrain through auto-generated Prospects, giving your team more meat to follow up with on new Leads. 

Newest updates include:
  • Default Value Fields - useful when you want to ensure certain info is always included in a Form
  • Overwrite fields already populated in Membrain - helpful when data needs to be updated via a form submission
  • Populate fields via data passed to the form via the query string 
  • Hidden Fields 

Other previous updates you won't want to miss:
  • Enable/disable the Beacon on a Form - handy when you do not want to track/auto-fill the form user
  • Customizable text for the Submit button
  • Use the Contact List to filter on who has/hasn't completed a form
  • Send notifications to Teams, Slack or Membrain Guide when a new Form is submitted

 

Of course, generating new prospects is not the only use for Membrain Forms. They are a great way to keep in contact with your customers for other cases like using Forms for a Customer Satisfaction Survey, Contact Us form on your website, a Poll ahead of a demo or presentation of your products and services, or a Quality Survey to capture feedback after you've implemented a project.

All of the above improvements can be used for any kind of Form. What do you use Forms for? We'd love to hear!

Control Your Numbers With Decimal Options and % Mode

Update on November 5, 2022 by Brenda McDonald

Working with numbers isn't always the most fun part of a career in Sales. But getting the data right, and presenting it with clarity is important so everyone is on the same page. 

This one is for the data geeks out there that want to be able to do more with the numbers stored in Membrain. We've made it possible to apply decimals to Number and Currency fields, along with adding percentages to Number fields - so you can get right down to the specifics of the data that drives your business.

Some ways this can be used:

  • Add more granularity to order quantities in Sales Projects
  • Use % for percentage values like Commission Rates % for the Sales Project Owner, Profit Margin %, Discount Rate % etc.
  • Apply these values to Calculation fields to add intelligence and insights to your workflows
  • Import and export complex data sets with more control
  • Plus lots more...


In what ways could you use these new updates in your Membrain account? We'd love to hear your feedback!  Reach out to us at support@membrain.com and we'll be ready to brainstorm some ideas with you.

 

Capitalize on new ways to track ROI in Products

Update on October 16, 2022 by Brenda McDonald

Membrain's Products tool is one of the most popular elements of our Sales Analytics features, and it's no surprise as to why. Products allows for the tracking of the individual products and services you sell, as well as in-depth reporting on expected revenue - not just closing dates.

We're excited to announce that we've just added a whole new set of metrics to measure in Products. Read on to find out more!

Products already offers the tracking of products and services your business provides, along with details like Expected Revenue dates, Fixed or Recurring pricing and Quantities (both additive and non-additive). It also has a handy quoting tool, which means professional pricing options can be directly to customers, straight from a sales project. This new update offers more in-depth tracking and analysis of the products and services you sell, giving you more flexibility and control, with additional insights into the value your products and services bring to your business.

  • Costs and Profit tracking - The revenue each product generates is important to track, but equally important can be the ability to track the cost against that revenue. This opens up a world of new reporting possibilities, for example Profit margins, Cost analysis, and insights into the ROI your products generate.



  • Discounts - Love them or loathe them, discounts can often be a big part of closing a deal. With that in mind, we've added the ability to apply a discount as a percentage or as an absolute amount to each product offering you have. Either as a default, or something the salesperson can enter, ad-hoc, means its very flexible and easy to use, and report on.


If you're not familiar with what Products can do, read these articles first Products - Revenue Tracking at its finest, and Top 5 eye-opening graphs for Products

Or check our our Help Center to learn how to get started with tracking and reporting on Products.

Use Views on Go for a New Perspective

Update on October 16, 2022 by Ryan Chartrau

salespeople have always enjoyed looking at information about their prospects from new and exciting angles; it's just that before computers were invented, they had to do so by spinning spreadsheets in various directions.

Then technology (such as Membrain) came along, and frustrated salespeople could finally focus on what was important when it was important…

So long as they could get their hands on a computer, anyway. If they were out in the field, they were out of luck. That wasn't such a big deal at the time, but things are different now. Today’s salespeople aren't tethered to their desks. Instead, they travel from location to location to meet with prospects, and they expect real-time information to be available from a mobile device. 

Membrain Go Views image

Luckily, we aim to please, and so we’re especially pleased to announce the release of Views on Membrain Go. 

 

From here on out, it doesn't matter whether they’re in the same building or even the same country, every member of the sales team will have access to all the same views and filters previously configured via desktop, making it easy to see everything they need without going into the office. 

 

To get started, download Membrain Go and start using the app today! If you're new to views, you can learn your way around by navigating over to our help center.

 

 

Add Color to your data for instant insights

Update on October 16, 2022 by Brenda McDonald

Color plays an important role in creating mood, conveying information, and even influencing the decisions we make. As a salesperson, adding color to the data you rely on everyday can transform it into something that is more tangible, so you can see what's important in an instant.

We think you're going to be tickled pink with this new update, which allows you to add customizable colors for Single Select and Multi Select drop down lists.

The result is core data that pops with color and insights

Of course, Membrain already embraces color in areas such as Health Statuses, Scorecards, and Dashboards that have standardized colors for consistency across multiple graphs. With this upgrade, you now have more control over the colors you use in Dashboarding, AND the ability to show a new range of colors coded fields in various areas of Membrain :

1. Take control over which colors you use in Dashboard Graphs. Up until now, Membrain did the decision making on applying colors to your data. Now you can customize the colors related to key metric options like Country, Industry or Vertical and visualize them in Dashboards that make sense to your business. 

2. Apply colors to other key views across Membrain 

There are so many ways these colors can be put to work, for example - 

⚡ Highlight areas that are high risk, like Competitors and use scaling colors to represent the level of concern

⚡ Update a Customer Current Status field after a site visit to show their happiness/unhappiness with a the state of an ongoing project

⚡ Alert your Business Development Team and encourage them to only work on new leads from well suited locations

And of course, this is all easily visible in various places in Membrain, like the project steps themselves, as well as Lists, hovers etc. 

 

We hope you enjoy this improvement, and are excited to add a splash more color to your day. Check out how Custom Fields can be easily upgrade to show colors with this Help Center Article - Creating Custom Fields

 

Add Company Level Goals to Track Your Overall Progress

Update on October 16, 2022 by Ryan Chartrau

Within the next three months, where do you hope to see your company’s bottom line? How, precisely, is it going to get there?

You know you should be engaging a wider audience and retaining a larger client base, but setting your sights on a particular target is the easy part; figuring out whether or not you're on pace to hit it... well, that's what Membrain was built to do. As a result, you can start setting measurable goals right out of the box, and you and your sales team can track your efforts in real time using visually appealing bar charts.

The problem is, what happens if someone leaves the team? Their personal pipeline can almost seem to vanish into thin air, making it significantly more difficult to determine what should happen next or allocate the budget for the coming year.

But we here at Membrain are well aware that knowing how you or your team are performing isn’t enough to measure company success over the long run. You need to see the big picture.

That’s why we’re now offering Company Level Goals. With this update, you’re more than free to monitor the success of individual employees and teams; if you're up for it, you can assign goals across your entire Membrain Instance, and determine the right moves for the business overall. 

By mapping out where you want to go and how you’ll get there, you’ll get there faster. Check out this detailed tutorial to get started off on the right foot today.

More updates to Membrain