Open Positions / About Us / Meet the Team / Core Values / Culture
At Membrain, Customer Success is about focusing on our customers' long-term success by building trust-based relationships with key stakeholders and helping them realize their defined future outcomes with Membrain's help.
Our customers, who are based all over the world and who represent a wide range of industries, are looking to improve their sales results, scale their businesses, and overcome sales challenges.
As a Customer Success Advocate, your role is to play a significant role in providing our customers with all the conditions they need to be successful with Membrain.
To know more about the team, don't miss listening to what we have to say here.
Engage in proactive Customer Success efforts pertaining to implementation, training, adoption, retention, growth, renewal and satisfaction of Membrain
Successfully onboard new customers
Enable customer growth through proactive expansion strategies
Establish relationships as a trusted and strategic advocate with your customers and their partners to help ensure the continued value of Membrain is realized
Produce helpful enablement resources for our customers
Collaborate with the Customer Solutions team to ensure swift and professional responses to our customers
Collaborate with internal teams to continually improve our products and services
Onboard new customers
Build meaningful relationships with key stakeholders for your customers and their partners
Win expansion projects
Renew your customers accounts
At ease in dialogues with CEOs and sales leaders
Tech-savvy and very interested in technology and software
Comfortable navigating complexity
Always looking for personal growth and sharing our values
Highly professional with a strong work ethic
Fluent in English (verbal & written) - fluency in French or Spanish is a plus
Resident of the State of Georgia, Michigan or Ohio in the United States
3+ years of experience in an account management or customer success role
Experience working with B2B customers
Excellent communication skills, including the ability to communicate in a clear, goal-oriented way that leaves no room for interpretation
High empathy and a customer service attitude
Preferably, experience in B2B sales
An eagerness to always learn and become better than yesterday
Worked with CRMs and know why some suck 😉
Learn the foundation of why Membrain exists and how we serve our customers
Have a good grasp of how Membrain works as a product
Become familiar with the tools and platforms we use
Learn the product, market, competition, and customer challenges
Have had initial contact with most of your customers
Explain to others what Membrain does and how it works
Have had contact with all team members
Have closed at least one renewal or expansion project
Know Membrain inside and out, tied to business benefits
Become a role model for new hires and help the team grow
Continually learn about all things needed to stay on top of your game
Dynamic market
The sales technology space is exploding, and you will work in a fast-paced market with plenty of innovation!
Ambitious team
You’ll work hard with our teams to deliver our brand promise: increased sales effectiveness for clients.
Work from home
By working from home, you'll be freed from the daily commute and can spend more quality time with your loved ones and your hobbies.
International work environment
You will collaborate daily with colleagues in North America and Europe using Zoom, Slack, and other online tools.
Growth
You’ll be getting both external and on-the-job training from your colleagues, and your career will grow along with the company.
Commission & bonus
You will earn additional income based on sold services and contract renewals, supporting our customers further in their journey.
25 vacation days per year - with 20 being mandatory
We believe in taking time off to come back rejuvenated, motivated, and with great ideas, which is why we want all our team members to take time off to wind down.
Health benefit
Healthcare systems work very differently in different parts of the world and in the US, we offer to cover 100% of your premium for medical, dental and vision benefits so taking care of your health isn't a source of worry.
Access to a 401(k) Savings Plan
We each make personal decisions when it comes to how we choose to save. Therefore, we offer access to a 401(k) savings plan if you choose to put some money aside for your older days.
Paid parental leave
What is more important than our children? We will ensure that you spend quality time with your newborn, compensated and stress-free.
Professional growth budget
We want to invest in activities that enable you to expand and grow your professional skills because we believe learning and being on top of your game is an important contribution to keeping Membrain a leader in its field.
Remote workspace allowance
As it can be challenging to work all the time from home, we are offering a monthly allowance that you can expense for accessing a workspace outside your home.
The "Think Big" day
Once a quarter, we want you to take a day off from your regular duties to freely think about one specific challenge and create ideas on how it could best be solved for the benefit of our customers.
Contact
Nina Werner
Head of People Growth & Operations
From north to south, east to west, Membrain has thousands of happy clients all over the world.
