I'll be 64 in November which means that just like everyone else, I'm getting older. There are certain things that younger people do that change when they get older.
For example, younger adults :
The same applies to salespeople. Young salespeople (0-2 years experience) tend to wing it, while older salespeople (20 or more years experience) tend to be more skilled and structured. Want proof? Let's dig into the data.
On average, older salespeople are 105% more likely to be strong and effective than young salespeople.
But let's dig even deeper. The biggest differentiator between younger and older salespeople is the Qualifier competency. Older salespeople know that if they don't qualify, they may be wasting their time, while younger salespeople are so thankful for the interest, they might skip qualifying altogether. Look at the specific attributes of the Qualifier competency below.
Notice that as we keep digging, one finding stands out as a difference maker and in the case of the Qualifier competency, it's self-limiting beliefs where older salespeople are 213% more likely to have supportive beliefs around qualifying than their younger counterparts.
If we dig in on self-limiting beliefs, we'll find that two self-limiting beliefs that stand out:
Those two self-limiting beliefs alone show that older salespeople are on average 55% more effective than younger salespeople. I wrote much more about self-limiting beliefs last month in this article. There are 21 Sales Core Competencies that Objective Management Group measures. You can see them here and learn how you compare.
It's not surprising to find that old salespeople are more effective than young salespeople but it is very surprising to learn that the biggest differentiators are not skill related. They are Self-Limiting Beliefs which are part of Sales DNA. If you look at the attributes that make up the Qualifier competency, you'll see that there isn't much difference between young and old salespeople on the skill-related attributes where young and old suck equally:
On average, there is only an 8% difference between old and young on the 5 skill-related attributes. That doesn't say much for the older salespeople who simply didn't improve over their 20 plus years in sales.
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Dave Kurlan is a top-rated speaker, best selling author, successful entrepreneur and sales development industry pioneer. The founder and CEO of the Objective Management Group, Inc., the leading developer of sales assessment tools, headquartered in Westboro, Massachusetts. He is also the CEO of Kurlan & Associates, Inc., a leading sales force development firm. He has 3 decades of experience in all facets of sales development, including consulting, training, coaching, selection, strategy, systems, processes, and metrics.