In this episode of The Art and Science of Complex Sales, Paul Fuller sits down with Art Fromm, founder of Team Sales Development, to explore why misalignment between sales, pre-sales, and enablement continues to slow down complex B2B deals. Drawing on decades of experience as an engineer, salesperson, sales leader, and enablement expert, Art explains why silos persist, how they damage buyer trust, and what leaders can do to fix them.
Together, they unpack why most organizations still operate around internal sales stages instead of the buyer journey, how poor qualification creates late-stage deal failure, and why “closing the deal” is no longer the real goal in modern SaaS and complex selling.
Everyone knows the old saw: “If you’re not growing, you’re dying.” Today, that adage needs an update. The world is shifting faster than anyone can predict, markets are disrupted daily, and what worked yesterday may not work today.
In this episode of The Art and Science of Complex Sales, Paul Fuller sits down with Richard Pole, the founding partner of Noodle Spark Group to unpack why many sales teams are underperforming right now, and what leaders can do to fix it.
Together, they explore why sales is often treated as a “necessary evil” instead of a core business function, how denial and bad assumptions damage performance, and why the fundamentals are still important in the profession.
Even with all the technology that has rolled out in the past few years, coaching is still the critical multiplier in complex sales. It’s still the hinge point on which your sales team grows or stagnates. And the good news is: AI can help your coaches do a better job of it. Let’s look at how.
In this episode of The Art and Science of Complex Sales, Paul Fuller talks with Larry Levine, about what it takes to sell effectively in a post-trust world. Together, they unpack why trust has eroded in modern selling and how sales professionals can rebuild credibility by combining authentic relationships with meaningful value, inspirational experiences, and disciplined habits.
Unpopular opinion, but storing sales project information in a general “company card” inside your CRM renders it practically useless. Salespeople are used to company cards, so they think they need them. They want to be able to log in and see everything all at once.
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