Some news stories just don't go away. They remain in the news more because the media continues to milk these stories then readers demand to know more. Within sales the stories of the recent past are about Social Selling, Inbound Marketing, LinkedIn, Twitter, CRM and Lead Nurturing. Maybe it is time for sales experts to change focus and be addressing topics more closely aligned with helping sellers sell.
Let’s start with a statistic: quota attainment in B2B sales is currently around 60%. Unfortunately, this is nothing new. On the contrary, it has been status quo for the last number of years. Yet despite the 40% failure rate, we continue with the same quota expectations and the same goal setting practices year after year after year - somehow expecting a different result. How about trying something different in 2015?
As part of our work with clients, we sometimes help them improve their hiring effectiveness and efficiency by introducing an assessment into their hiring process. I have found that hiring managers occasionally get lulled to sleep believing that because the candidate was recommended by the assessment, and HR screened them that they will just step into the position and be a superstar. I wish it worked that way, but it doesn’t.
I recently spoke to two entrepreneurs from two separate companies, who had recently hired new sales managers. In both cases, the new managers had the right skills but still failed to have an impact on their sales force.
Recruiting a new sales manager can help address declining or inconsistent results. However, in order to succeed they must be able to provide consistent coaching and support, while holding each sales person accountable to what they need to do to succeed.
The classic face-to-face meeting is becoming less and less common these days. You must, as an organization, be equipped to navigate b2b deals in an increasingly remote sales environment. Can your field sales excel when they're moved off the road? Can your inside sales people manage the transition from a transactional to complex sales logic?
In many parts of the world, sales people have a bad reputation. They are often described as liars who trick people into buying things they don’t need, or painted as ultra-competitive mercenaries willing to do anything to reach their goals. When people are asked how they came to this conclusion, you’ll hear stories about used car sales men, or aggressive telemarketers interrupting family dinners. Such experiences give the sales profession a poor reputation.
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