Email in Membrain

Being able to work effectively and efficiently with email is a key component of any sales professional's work day. Membrain has several powerful capabilities that will enhance your email experience and keep track of those all-important emails.

When you connect Membrain to your email account you gain access to the Sales Inbox and you can start using Membrain to send emails faster and better than ever before.

The Benefits

• All correspondence sent via Membrain is automatically recorded to the activity stream of the relevant Project, Company or Contact, keeping all communication with the client in context and easy to find.
• Choose whether to have your related inbound email automatically saved to the relevant Project or Projects.
• Include sending emails as steps in your process, to save time and make professional communications and follow-ups with clients even easier.
• Prioritize your email with the Sales Inbox to stay on top of incoming email.
• Use Sent Mail Insights to see how your contact engages with your email, including read and click tracking
• Create and share email templates and email snippets with your colleagues, a big step towards ensuring communication with your clients is streamlined across the whole team.
• Receive an alert from Membrain Guide when someone reads your email or clicks a link.
• Reply to emails directly from Membrain in the Activity Stream of a project, prospect, company, or contact.
• Spot in the Activity stream whether a contact has read your email, how often, and at what times!
• Store multiple email addresses for one contact, to make following email conversations easy regardless of which email address your contact chooses to use.

Connect your Email to Membrain

In order for Membrain to send email on your behalf and give you the Sales Inbox, some configuration is required. Click here for a step-by-step guide on how to set up your email in Membrain.

Other options

Using Your Own Email Client and Membrain 

If you prefer, you can continue to use your own email client such as Outlook or Apple Mail instead of Membrains built-in email client. To do that select the “Local” option in the “Email Composer” dropdown, just below where you connect your email account to Membrain.

Using this setup, when you click on an email address in Membrain, we'll trigger a standard email link on your computer which can be handled by any software you choose to compose the email. We'll also attempt to automatically add a unique BCC address to make sure everything you send is added automatically to Membrain (Note: this is supported by most, but not all email clients).

Saving email to Membrain

If you're using the Membrain Email Composer to send emails those emails will be saved into Membrain by default. They will then end up in all the right places automatically based on the recipients email address, their company, if they are stakeholders in any active projects, and so on. Learn more about the options available to customize how Membrain does this in this article Auto-save email settings.

The same is true if you have connected your email to Membrain and are using Membrain Go to send emails.

Another option to manage email is to simply use the BCC field when sending emails from your own email client, and automatically store them in Membrain. This is a helpful way to ensure that any emails you send, regardless of how its sent, gets stored in the correct place in Membrain.