Managing Documents

Documents in Membrain

Membrain has the capability to store your most important documents relating to your Companies, Prospects, Sales Projects or Account Growth projects. With Membrain, you can easily upload and store a wide range of document types, including invoices, sales contracts, and marketing materials, making it easy for your salespeople to access the information they need and efficiently organize and manage all of their important documents in one central location. Additionally, Membrain's document management features includes search and filtering options, ensuring that your sales team can quickly find the documents they need, when they need them.

How to upload your Documents

Membrain supports all types of Document files, such as PDFs, Word documents, spreadsheets, presentations, and images. The Document size limit is 100 MB size, and very large files such as videos may need to be compressed or uploaded elsewhere.

You can upload Documents in a number of different ways. Through manual uploads at a specific location (Companies, Prospects, Sales Projects or Account Growth Projects), through Emails connected to one of their items or in Steps in a Process.

Manual Document Upload

  1. Go to the Company, Prospect, Sales Project or Account Growth Project page you want to upload the Document to and scroll down below the Company & Contacts section you can see on the right.

  2. Click on the Cloud icon.

Add a Document through an Email

  1. Create a new Email.
  2. Click on the Attach File icon, select a file from your computer, and then press on upload a file.

  3. Choose what company and/or project the Email (and therefore also the Document) should relate to in Membrain.

    Relate email to item 1b
  4. By sending the Email the Document is automatically uploaded and related to the location in Membrain you chose.

Upload Document through a Process Step

  1. Click on the Step that includes an Upload Document tool.
  2. Click on Upload and the + UPLOAD A FILE button.

  3. Select a file from your computer and press Open.
  4. You can also define which Document Category will be automatically assigned to the newly uploaded document. This can be configured in the Process Editor and offers a seamless way to categorize documents as they are uploaded.

Use already uploaded Documents

In addition to uploading Documents through Emails and Process Steps, as outlined above, you can also attach these to new Emails that you compose and/or connect them to a Process Step where you're supposed to upload a document.

Attach Documents In Emails

  1. From the Company or Project where the Document has been uploaded, click on the Email button at the top of the page.
  2. Write your email and click the Attach File icon.

  3. Select any of the available Documents related to that Company page or Project.
  4. Send.

Connect Documents to Process Steps

  1. Click on the Process Step that contains an Upload Document tool.
  2. Click on Choose Existing.

  3. Choose one of the appropriate and available Documents to connect it to the Process Step.

    Step - Choose Existing document 2b

Document Categories

You can add Document categories to better segment and differentiate between multiple Document types of your choice. By organizing your documents in categories, you can improve efficiency, increase productivity, and enhance collaboration. For example, you may want to categorize Documents based on their content or purpose.

For example, if you want to categorize documents based on their content, you can create categories such as: Sales materials, Product manuals, Legal documents, Marketing collateral, or HR forms.

Or you could even categorize documents based on their purpose, such as: Contracts, Proposals, Invoices, Reports, or Presentations.

To create document categories, follow these steps:

  1. From the vertical menu bar to your left, go to System Setup
  2. Scroll down to Settings > CRM > Document Categories.
  3. Click on the button, type the name of the Document Category and press Save.

Document Settings

If you want to restructure the way Documents are shown (in a specific Company, Prospect, Sales Project or Account Growth Project) you can edit Document Settings.

  1. Click on the cog wheel in the upper right corner of the Document section of the page



  2. Change what the list should sort by, by changing this setting.



  3. Change what the list should be grouped by, by changing this setting.

Document Management

There are a lot of different ways to manage your uploaded documents inside Membrain, from replacing, renaming, downloading, commenting etc.

Rename a Document

  1. Right click and click on manage document or hover on the document.

    Documents - rename document 1b
    (hover view)
  2. Click on the Document Name and type a new name.
  3. Click on Save.

Download a Document

  • Left-click on the document to download it
    or
  • Right-click on the document and then press Download
    or
  • Hover on the document and click on Download.

Replace a Document

  1. To replace a document with another, right-click on the document, press Manage Document and then Replace
    or
    Hover on the document, press Manage Document and then Replace.

  2. Pick a different Document from your computer to upload and press on Open.

Delete a Document

  1. Right-click on the document and press Delete
    or
    Hover on the document, press Manage Document and then Delete.

  2. Confirm you want to delete the document by clicking on Delete again.

Add or Change the Document Category

Option 1

  1. Right-click on the document or hover on the document and press Manage Document.
  2. Click on +ADD next to Document Category.

  3. Pick or change the Document Category.

Option 2

  1. Hover on the document and click on Document Category.
  2. Pick or change the Document Category.
    Documents - change doc category 2b

Add a Comment on a Document

  1. Hover on the Document and click on the Comment icon in the upper right corner.

    Documents - comment document 2b
  2. Make a note and (optional) tag a teammate to have them receive a notification on the Comment.
  3. Click the big blue arrow button (or Ctrl + Enter) to post it.

    Documents - comment document 3c

The Documents List

You can find your Documents throughout Membrain, directly on the different pages where you have uploaded them, but you can also see a complete list of all your Documents uploaded to Membrain.

This list gives you a full picture of all the documents uploaded in your Membrain instance and allows you to manage them from one single location.

Some of the actions you can do from there are, search, sort by, group by and filter by as well as the source of the document, i.e. what place in Membrain it is saved in and related to. Additionally, you may manage your documents in bulk, e.g. mass delete them or mass assign a category to them.

The Documents List can be found by clicking on the CRM icon from the vertical menu bar to the left.

Left menu - Documents 2c

Search for a Document

  1. Go to the Documents List.
  2. Type F or click the magnifying glass icon in the top right corner and search for the Document name.
    Document List - Search 1a

Filter your Documents List

  1. Go to the Documents List.
  2. Click on the funnel icon and More Filters and the filter box is shown to the right
    Document List - Filter 1b
  3. Click on +ADD FILTER to select or change your filtering settings
    Document List - Filter 2b

Use the Sort By feature

  1. Go to the Documents List.
  2. Chose any of the available options
    Document List - Sort 1b
    or
    Click on the header name of the Field you want to Sort by directly in the list view
    Document List - Sort 2b

Use the Group By feature

  1. Go to the Documents List.
  2. Choose any of the available options.
    Document List - Group 1b

View the Source of your Documents

  1. Go to the Documents List.
  2. Add a column for Related and Related Type.
    The Related Type field will tell you what type of object the document is related to (e.g. Company, Contact, Prospect, Sales Project, Account Growth Project, Ticket, Activity or Email Template) and the Related field will show which specific project or activity the document is saved in and related to.


Mass Changes

  1. Go to the Documents List.
  2. Select all documents, or a section of these, by checking the boxes to the left of each document.
  3. Press Delete, to delete these in bulk.


    OR
    Press Change, to mass assign/change the document category on these.

Documents in Graphs

You can build graphs for all your Documents uploaded to Membrain. These graphs can measure Count or Size and be used in both Dashboards and in Account Growth.

Considerations

Document Location and Access Limitations

Documents are connected to one location at a time. If you upload a document to a Company page in Membrain, that's where it stays. The same goes for Documents uploaded to specific projects. Even though the project itself is connected to a Company, you cannot access Documents uploaded to a project through the Company page.

Limitations on Bulk Downloads and Export

It is important to note that Membrain does not support bulk downloads or manual exports of documents. Users can only download documents one at a time. This limitation extends to API functionalities, where the GET/documents/id endpoint is available for exporting documents individually. Consequently, it is crucial to maintain local copies of important documents as Membrain should not be relied upon as the sole storage solution for critical files. Ensuring that original copies are stored securely on local or external storage systems will safeguard against potential data loss and provide a backup in situations where bulk access to documents is needed.

Best Practices for Document Storage

Given Membrain's focus on efficient document management rather than bulk storage, users should adopt best practices for document storage and retrieval. This involves categorizing documents appropriately within Membrain to facilitate easy access and organization. Additionally, maintaining an external backup of all significant documents is advisable to ensure data redundancy and availability outside the Membrain ecosystem. By doing so, users can leverage Membrain's capabilities for managing and accessing documents while ensuring that comprehensive storage and backup requirements are met externally.